Experience

Planning and executing largescale projects over 1 million dollars, working closely with developers, stakeholders, vendors, leaderships.

Responsible for meticulously planning detailed project schedules, periodic financial forecast, executive presentation of project health and working closely with the team to ensure blockers are removed, risks are mitigated, schedule and financials are on target.

Review and maintain project governance and regulate project process for smooth progress including analyzing project RAID, conduct ROI analysis, PCRs, and KPIs

Reviewing projects to ensure compliance with Missouri state, Illinois state, and Ameren policies at all stages of the project.

In tandem with Business and Sourcing, work with vendor to negotiate pricing and create POs, MSAs, and SOWs

Co-ordinated the Fraud Platform Modernization in the ordering back office for Charter Communication from design to implementation.

Planned and executed the launch strategy of the new platform including customer impact, phased releases, and launch analytics.

Closely worked with project managers, developers, architects, fraud and credit teams, and business to develop and plan the various the API integrations and other technical specifications in launching a new ordering system and fraud and credit reports.

As the POD leader for IBM Global Programs (budgeted at $5M) and Skill-Up Online (budgeted at $1M), strategically devised and executed edtech project and business plans.

Engaged clients and stakeholders in monthly workshops and brainstorming sessions to elicit and analyze business requirements emphasizing on transparence and clarity enabling successful execution of project and driving over 25% increase in renewals each year.

Methodically planned and completed 130 IBM Global Program projects in a span of 15 months that were sitting in the backlog from 2019 through 2022, while ensuring current projects were executed in a timely manner in 2023. This was recognized by the executive team and IBM as one of the best achievements facilitating a renewal in trust and a continued partnership with IBM Skills Network and a new partnership with IBM SkillsBuild and IBM ICE groups.

Collaborated closely with different teams to define project goals, monitor progress, and resolve conflicts, enhancing team engagement, clarity, and productivity, achieving over a 30% reduction in production timelines, improving product quality, client satisfaction and decreasing costs.

Outlined rigorous risk analysis and mitigation strategies achieving a 25% drop in issues.

Ensured timely project completion, resulting in increased customer success and a 30% higher contract renewal rates and user satisfaction.

Worked with team to create enablement and training programs to build successful and efficient contributors

Directed 20-15 cross-functional project teams to develop and deliver healthcare educational content programs on Adaptive Quizzing and Sherpath to enhance user engagement and educational outcomes.

Penciled detailed project plans, user stories, test scripts, and reporting methodologies while adhering to budget constraints increasing a 20-25% decrease in timelines and project related issues.

Implemented Agile and Six Sigma principles to innovatively optimize workflows using JIRA and Gantt charts, resulting in enhanced vendor quality by 40% and simplified project execution.

Planned and executed virtual training programs - to equip users with the necessary knowledge and career skills - and large onsite bi-annual conferences with over 1000 attendees, top-executive level keynote speakers and presenters, and over 75 school and company vendor booths.

Implemented a comprehensive communication strategy for stakeholders on migration process, timelines, resulting in a smooth transition for over 600,000 members with minimal disruption to services.

Solicit, document, and follow-up on incoming and outgoing donations while building and maintaining donor relations and corporate partnerships.

Helped create innovative marketing strategies for fundraising campaigns and donor portfolios, leading to a 140% increase in net revenue.